The Difference Between the Leader and the "Leader" Part 1

From the book A Passion For Excellence by Tom Peters and Nancy Austin:

Leader: Carries water for people
Non-Leader: Presides over the mess

Leader: A coach appealing to the best in each person; open door; problem-solver and advice-giver; cheerleader
Non-Leader: Invisible - gives orders to staff - expects them to be carried out

Leader: Thinks of ways to make people more productive, more focused on company goals how to reward them
Non-Leader: Thinks of personal rewards, status, and how he or she looks to outsiders

Leader: Comfortable with people in the workplace
Non-Leader: Uncomfortable with people

Leader: No reserved parking place, private washroom, dining room or elevator
Non-Leader: Has them

Leader: MBWA (manages by wandering around)
Non-Leader: No MBWA

Leader: Arrives early - stays late
Non-Leader: In late - usually leaves on time

Leader: Common touch
Non-Leader: Strained with blue collars

Leader: Good listener
Non-Leader: Good talker

Leader: Simplistic on company values
Non-Leader: Good at demonstrating his command of all the complexities

Leader: Available
Non-Leader: Hard to reach from below

Leader: Fair
Non-Leader: Fair to the top; exploits the rest

Leader: Decisive
Non-Leader: Uses committees, consultants

Leader: Humble
Non-Leader: Arrogant

Leader: Tough - confront nasty problems
Non-Leader: Elusive - the artful dodger

Leader: Persistent
Non-Leader: Only when his own goodies are at stake

Leader: Simplifies (makes it look easy)
Non-Leader: Complicates (makes it look difficult)

Leader: Tolerant of open disagreement
Non-Leader: Intolerant of open disagreement

Leader: Knows people's names
Non-Leader: Doesn't know people's names

Leader: Has strong convictions
Non-Leader: Vacillates when a decision is needed

Leader: Does dog-work when necessary
Non-Leader: Above dog-work

Leader: Trusts people
Non-Leader: Trusts only words and numbers on paper

Leader: Delegates whole important jobs
Non-Leader: Keeps all final decisions

Leader: Spends as little time as possible with outside directors, outside activities
Non-Leader: Spends a lot of time massaging outside directors

Leader: Wants anonymity for himself, publicity for his company
Non-Leader: The reverse