Do Not Buy HP

Do not buy HP products. If you can buy a printer from another company, do it.

Last January, our 2-year old printer/scanner/fax machine in the office broke down. We sent over a technician to examine it and he concluded that the scanner was indeed broken. Some piece of motor disintegrated inside the machine. Unfortunately, the technician also told us that it can no longer be repaired. The broken part was irreplaceable because HP had ceased manufacturing that part.

Undeterred, I had the machine sent to an HP service affiliate. I paid the requisite Php 300.00 diagnostic/inspection fee and crossed my fingers. After several days, someone from the repair shop called and reiterated what the technician told us before: there were no spare parts available anywhere in the world to replace the broken motor.

So now we have a printer with a useless scanner.

Moral of the story: do not buy HP.