The call came. It was from Manila. From a PLDT sales agent looking for Mama. She was trying to sell something interesting. An upgrade.
Would you wish to upgrade your Internet service? We have a package which boasts of higher bandwidth and faster loading time! Or it went something like that.
Mama, however, was not impressed. She declined the offer and, although we all wished for faster Internet, it wasn't happening. We weren't convinced.
The fact is, the present level of service we're receiving from PLDT is crappy at best. PLDT is delivering short of what we expected it to deliver for our bundled myDSL package. Downloading time is slower than a snail's pace and the connection is also lousy. In addition, calling on for support isn't a walk in the park.
My brother, Bulec, the Comsci dude, has an explanation for our Internet problems. It's just that PLDT is doing its own triage when it comes to delivering its services. The ones who get the most superior service are, of course, businesses such as the Internet shops and the corporate offices. These are the ones who enjoy lightning-fast Internet connections. The second tier are those homeowners who opted for the Internet packages and they usually get what's left of the system. These are the ones who get frustrated at PLDT and are also the ones who receive calls for upgrades.
After the call, we came up with a conspiracy theory. It involved the sales agent pushing this little, red button, turning our Internet connection on and off, on and off, while fiendishly grinning, mumbling the words, "Unya? Dili pa mu mag-upgrade? Dili pa mu mag-upgrade? Bwahahahaha!".
Of course, that situation doesn't happen in reality ( or does it?). Still, the question remains for our dear sales agent: If you cannot deliver competent, reliable service with our existing PLDT package, why should we expect something different from you if we choose to upgrade? Baka naman balak niyo kaming pagkaperahan ulit?
Dear PLDT, deliver what you promised with our existing package and then we'll consider that upgrade. Until then, don't try to call us just yet.
Would you wish to upgrade your Internet service? We have a package which boasts of higher bandwidth and faster loading time! Or it went something like that.
Mama, however, was not impressed. She declined the offer and, although we all wished for faster Internet, it wasn't happening. We weren't convinced.
The fact is, the present level of service we're receiving from PLDT is crappy at best. PLDT is delivering short of what we expected it to deliver for our bundled myDSL package. Downloading time is slower than a snail's pace and the connection is also lousy. In addition, calling on for support isn't a walk in the park.
My brother, Bulec, the Comsci dude, has an explanation for our Internet problems. It's just that PLDT is doing its own triage when it comes to delivering its services. The ones who get the most superior service are, of course, businesses such as the Internet shops and the corporate offices. These are the ones who enjoy lightning-fast Internet connections. The second tier are those homeowners who opted for the Internet packages and they usually get what's left of the system. These are the ones who get frustrated at PLDT and are also the ones who receive calls for upgrades.
After the call, we came up with a conspiracy theory. It involved the sales agent pushing this little, red button, turning our Internet connection on and off, on and off, while fiendishly grinning, mumbling the words, "Unya? Dili pa mu mag-upgrade? Dili pa mu mag-upgrade? Bwahahahaha!".
Of course, that situation doesn't happen in reality ( or does it?). Still, the question remains for our dear sales agent: If you cannot deliver competent, reliable service with our existing PLDT package, why should we expect something different from you if we choose to upgrade? Baka naman balak niyo kaming pagkaperahan ulit?
Dear PLDT, deliver what you promised with our existing package and then we'll consider that upgrade. Until then, don't try to call us just yet.
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